If this is your first time visiting us, you probably have a few questions…

This is my first appointment, what should I expect?
Unfortunately, your first experience with us will be filling out paperwork! There is a registration form and possible additional paperwork to be completed on your first visit so please arrive 10 minutes earlier to give yourself time to do this. We usually do this on a tablet, but if you’re suffering from a concussion and have light sensitivity let us know and we can organise a paper version for you.

Do I need to be referred by a doctor first?
No, you can self-refer directly, just contact us for an appointment. We are able to refer for x-rays, specialist opinions or for GP consults if needed.

How long will my appointment be?
Our standard appointments are 30 minutes. We strive as much as possible to keep to appointment times, but occasionally we have to extend them (for instance, if an injury is more complicated than expected).

That means two things: firstly, you might be later than expected leaving the consult (so it’s best not to schedule a crucial meeting immediately afterwards!) and secondly if the tricky case is before you, we may be running late for your appointment. Our receptionists will do our best to let you know via text message if that’s the case, so be sure to listen to your phone.

Is there any charge for treatment? 
Yes, most appointments will incur a small ACC co-payment.  You can find the full list of our hand therapy rates on our physio price list.

What should I do if I’m running late?
It is appreciated if you could arrive on time in order to maximize the treatment time available. If you arrive late your treatment time could be limited by the arrival of the next client. But if you are going to be delayed it’s great if you can give us a call to let us know your estimated time of arrival.

What do I need to bring to my appointment?
It’s helpful if you can bring any of the following that are related to your case:

  • X-rays and/or reports
  • Any other investigation results (MRI, Ultrasounds)
  • ACC details if already completed
  • Work insurer details
  • Hospital discharge papers
  • Operation details
  • Referral form from GP, A&E, hospital, surgeon, Physio etc

What if I need to cancel my appointment? :
We provide a free sms reminder service to your mobile, giving 24 hours notice of your appointment. You do not need to respond to this unless you are unable to attend, in which case we would appreciate your letting us know as soon as possible. The Studio has a 24-hour cancellation policy. Late cancellations (less than 24 hours notice) may incur a fee. Clients arriving late, but within their appointment time allocation, may receive a shorter consultation in order to avoid inconveniencing other clients.

Where will my appointment be?

We have multiple clinics. If you’re not sure which location your appointment is at, check your text messages. The reminder we send out the day before includes that info. Or just give us a quick call.

Can I bring a support person?

Yes, you’re more than welcome to bring a friend or family member with you to your appointment.

Of course, every client is different, so if you have questions or concerns that we haven’t adequately answered, feel free to get in touch!